The Art of Client Service
CUSTOMIZED EDISCOVERY SOLUTIONS
Armed with an extensive ESI tool library and data management expertise, we apply the most effective custom eDiscovery solutions after careful examination of your project requirements. There are countless combinations of products and services from which we assemble a plan of action, only after analysis of your project details. We don’t force you to abandon your pre-existing internal workflows in order to comply with ours. In contrast, we create custom workflows specifically designed to complement and enhance yours.
The issues surrounding a case provide important insight throughout the product/service identification steps. The solutions we customize for a client in one case frequently differ from the solutions customized for the same client in their next case. Whether you’re beginning your first case with iControl ESI or your 100th, every case is different, and every case deserves a fresh perspective. Our cases have included global class-action lawsuits, intellectual property infringement claims, and everything in between. In addition, we regularly handle non-litigation projects requiring a simple, yet robust, archive and retrieval solution. If you have data, we will customize a solution to help you manage it.
While the details of a case play a tremendous role in crafting an eDiscovery solution, the client details are just as significant. We may customize two very similar cases with completely different processes and workflows based on the needs and preferences of each party involved. Our client base consists of AmLaw 100 firms, Fortune 50 corporations, companies of all sizes, and other eDiscovery service providers. No entity is too large or too small, and YOU are always our most important client.